Return & Refund Policy

Thank you for shopping with us! If you are not entirely satisfied with your purchase, we are here to help.

As a consumer residing in the European Union, you have the statutory right to cancel your contract and return your purchase without providing any reason.

1. Right of Withdrawal 

You have the right to withdraw from this contract within 14 days without giving any reason.

  • The withdrawal period expires 14 calendar days after the day on which you (or a third party designated by you, other than the carrier) receive physical possession of the goods.

  • If your order is delivered in multiple shipments, the 14 days start on the day you receive the last item of your order.

2. Conditions for Returns 

To exercise your right of return, clothing must be returned in a condition that allows us to resell it.

  • Trying on clothes: You are permitted to try on garments to check the fit and size, exactly as you would in a retail store.

  • Condition: Items must be unworn (beyond trying on), unwashed, odor-free (no perfume, deodorant stains, or smoke smell), and returned with all original tags attached.

  • Packaging: Please return the garments in their original product packaging or equivalent protective packaging to ensure they arrive undamaged.

Diminished Value: If garments show signs of actual wear, damage, washing, or missing tags beyond what is necessary to establish the nature, characteristics, and fit of the product, you may be held liable for any diminished value of the goods.

3. How to Initiate a Return

To cancel your purchase, you must inform us of your decision within the 14-day cooling-off period by following these steps:

  1. Request a Return: Send an email to hello@standardredesigned.com with your Order Number and the item(s) you wish to return.

  2. Receive Your Pre-paid Label / Code: We will email you a digital return shipping label or a 7-digit return code for Packeta (Zásilkovna) or GLS.

  3. Pack Your Items: Place the unworn garments with original tags attached securely into protective packaging.

  4. Drop Off Your Parcel: Bring your package to any nearby Packeta (Zásilkovna) pickup point or GLS ParcelShop / ParcelBox. Simply show the digital code or affix the return label—no upfront payment is required at drop-off.

(Note: A flat return shipping fee will be deducted from your final refund, as outlined in Section 4).

 

4. Return Shipping & Pre-paid Labels

To ensure your return arrives safely and correctly tracked, all returns must be processed through our pre-paid return system via Packeta (Zásilkovna) or GLS.

  • Standard Returns (Size / Preference): When you request a return, we will provide you with a pre-paid return label or drop-off code. A flat return shipping fee will be deducted directly from your final refund amount to cover return logistics:

    • Czechia: 70 CZK

    • Slovakia: €5.00

    • Other EU Countries: €9.90

  • Defective or Incorrect Items: If your item arrived damaged, defective, or incorrect, we will provide a pre-paid return label at zero cost to you (100% full refund with no deductions).

  • Mandatory Return Method: To protect your package and ensure proper tracking, we do not accept returns shipped independently via unverified couriers or self-paid postage without our generated return label.

5. Refunds

Once your return is received and inspected at our collection point, we will notify you by email.

  • Refund Scope: We will refund the purchase price of the returned item(s). If you return your entire order, we will also refund the standard outbound shipping cost you paid when placing the order (if express shipping was chosen, only the standard shipping rate is refundable). If you keep part of your order and only return selected items, outbound shipping fees are non-refundable.

  • Return Shipping Deduction: As outlined in Section 4, the applicable flat return shipping fee (70 CZK for CZ, €5.00 for SK, €9.90 for rest of EU) will be deducted from your final refund amount, unless the return is due to a defective or incorrect item.

  • Refund Method & Timeline: Refunds are issued back to your original payment method (Credit Card, Apple Pay, Bank Transfer, etc.) within 14 calendar days of receiving your returned package at our facility.

  • No Additional Fees: Beyond the return logistics fee specified in Section 4, you will not incur any administrative or handling fees for the reimbursement.

6. Exchanges

Need a different size?

The fastest way to ensure you get the item you want is to return the original item for a refund and place a new order for the preferred size directly on our store. If you decide to exchange the item for a different size, you will not have to pay the return fee mentioned in Section 4.

7. Faulty or Defective Items 

If your apparel arrives damaged, defective, or with missing stitching/hardware:

  1. Contact us immediately at hello@stadardredesigned.com with photos of the defect and your order number.

  2. We will provide a pre-paid shipping label to return the item at zero cost to you.

  3. You will be offered a free replacement/repair, or a full refund if a replacement is unavailable.

8. Questions & Support

For any questions regarding returns, refunds, or sizing help, please reach out to us at:

  • Email: hello@standardredesigned.com

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